One of the design firms in Denver is located in an old, renovated building that was built in 1870 in downtown Denver. The owner called Tom and asked him to come out to take care of a mouse problem. So he made the appointment and arrived as planned
The owner mentioned that he had been hearing some strange noises coming from the basement. Then he opened this trap door in the floor, revealing some very narrow, steep steps downward on what was not much more than a ladder. Damp odors rose out of the darkness as Tom started to descend. He confessed later that he was more than a little creeped out.
He found the pull chain to turn on the overhead light, which was just a bare bulb that hardly illuminated the space. Slowly he made his way into the next room, pulling the light switch chain to turn on the next light. As he moved around he began inspecting for signs of mouse activity. He could see a connecting room, which was also dark.
Suddenly, with a loud bang, everything went pitch black. With heart pounding, Tom froze for a few seconds. As with all good pest control operators, he had a high beam flashlight, which he used to find his way back up the ladder. With trembling hands, he forced the trap door open and emerged once again into the daylight and a room full of laughing faces. One guy said, “Well, you were not as afraid as the plumber was last week.” He had turned off the basement lights as a joke just to make his coworkers laugh.
Ha Ha! Some joke. So you may ask, “Did he finish the job?” Yes. Of course! He treated the space for mice, in spite of the stupid prank. His good customer service also led to a long-term relationship as he continued to help them with their pest control concerns.